Customer Success - Customer Experience

Our Company Values

  • Seeking Excellence

  • Together

  • For our Society

  • As an Account Executive, you are the face of Elder. You’ll be responsible for creating long term, trusting relationships with your customers through delivering an exceptional customer experience. No two days are the same, so you’ll need to be adaptable and have a ‘can-do’ attitude. You’ll also need to be able to work cross-functionally with other teams to improve our customer and carer experience.

    Hannah - Head of Customer Experience

Account Management by Numbers

Number of team members

% Growth of team over the last year

% of those promoted in last year

Zero experience required, we train

Your Career in Account Management

What we look for

  • Cultural Fit

  • Managing Complexity

  • Taking Initiative

  • Communication Skills

  • Cross Functional Working

  • Earns & Builds Trust

Preparing for your Interview with Elder

  • Research

  • Communicate

  • Question

Why do people love working here

  • "I have been at Elder for four years and the company has ticked every box that I have needed: Great, worthwhile mission, highly realistic potential to be a huge success as a business and brand and fantastic colleagues who are very talented and who all care about the cause. Equally importantly, the progression at Elder has been there for me. I started in Sales and was able to progress to Sales Manager, after which I was able to seize an opportunity to move into Operations. I never get the ‘Monday’ feeling as I love my job and love managing and working alongside such great people."


    Customer Experience Manager

  • "Development and growth opportunities within the work place are two things I hold in high regard when considering a professional role. Since joining Elder in April last year, I have grabbed the opportunities presented to me with both hands and I have never looked back! I started my journey as an Account Executive and am now the Customer Experience Trainer. I’ve found, since joining Elder, that hard work is both recognised and rewarded. ‘The world is your oyster’ is a phrase that comes to mind when I think about my career path so far; and my view is that, if you want it enough, Elder is definitely a workplace where you have the opportunity to get it."


    Customer Experience Trainer

  • Whilst we have one mission at Elder, in my view there are few jobs in the company that enable you to feel so integral to supporting our customers. In fostering trusting relationships with the families and carers working on our accounts, we are uniquely positioned to play a lasting role in a care solution that keeps families together, in their own homes. The AE role requires you to think and act at a fast pace and you need to be willing to juggle multiple tasks whilst achieving the best outcomes for your customers and carers, but we have an incredibly supportive and welcoming team and nothing beats feeling like you are making a positive impact every day.


    Account Executive

Your Benefits

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