Field Supervisor

About us

Are you looking to join a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing tech startups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. 

That starts by helping people live a healthier and happier life in their own home, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. 

But to join our team, what is it that really matters to us? Well, it matters that you’re unique. It matters that you’re great at what you do, that you put in the hard work. And, obviously, it matters you care as much as we do. 

About the role

We are looking for an energetic, flexible, and empathic field supervisor to support us with our London and South East operations. The successful applicant will spend the majority of their time travelling between the homes of our service users in the London and South East area, with the rest of their time spent either working from home or from our London Head Office.

Your work will be diverse, challenging and highly rewarding as we begin to increase the scale of our regulated service across the UK. While supporting regional care, you will also have a strong influence over our community of care workers to support them in their day-to-day jobs.

This is a great chance to join a fast-growing company who can offer the opportunity for professional and personal development. 

What you’ll be responsible for

  • Reviewing and approving care worker competencies during their first placements
  • Conducting in-person client needs and risk assessments with direct support and coordination with our Care Managers based in our London Head Office. Assessments will be used by Care Managers to create person-centred care plans 
  • Reviewing and confirming care worker’s competencies, conducting in-person assessments and checking in on the well-being of our care workers and clients for our CQC-regulated service
  • First line of contact for care-related issues and clinical concerns
  • Liaising with care workers and care recipients in the London and South East area, making sure they are part of a dynamic and supportive environment 
  • Managing a caseload, ensuring casework is carried out in an appropriate and timely manner with customers who have a range of complex needs 
  • Identifying incidents and possible safeguarding enquiries in accordance with Elder policy and with regulatory bodies
  • Prioritising factors involved in the client’s condition based on knowledge of professional opinion, a customers’ prognosis and other physical, social, emotional and mental health considerations    
  • Recording and maintaining concise and accurate records of assessments and other contacts with customers, carers and other professionals in accordance with Elder’s IT databases
  • Willingness to develop and experiment with new processes and technologies to drive continuous improvement in our service
  • Undertake regular spot checks on care delivery, including medication audits , one to one supervision meetings 
  • Recommend and assign (as necessary) training opportunities based on spot check outcomes and individual learning and development  goals


  • A minimum of 3 years of care experience in a senior care role 
  • Based in London or the South East
  • Care Certificate
  • NVQ Level 3
  • An ability to demonstrate and review moving and handling risks, and assist carers to train for the safe moving and handling of people in community environments 
  • You will have a full driving licence and access to a vehicle
  • Ability to manage internal workload through strong planning skills
  • Strong communication skills and ability to engage with the local care community


We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

  • Competitive Salary
  • Stock Options (We are post-series B & backed by some of the best VC’s in Europe)
  • 25 days holiday + bank holidays
  • Amazing office in the heart of the tech scene in Old Street
  • Macbook + any particular extras you require
  • AND a genuine opportunity to be a very key part of a high growth business.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues


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Why join us?

If joining a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing startups wasn’t enough, we offer a whole load of other perks.

  • Pension scheme

    In the sector we’re in, we realise the importance of getting our finances in shape for when we’re older. That’s why we’ll help contribute towards your pension

  • Cycle-to-work scheme

    With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work.

  • Regular reviews

    We know people develop in different ways. Regular reviews may not just result in a raise, but also the opportunity to help you find a new field in which you can flourish.

  • Free fruit and drinks

    With a load of fresh free fruit, you won’t struggle to get your five a day. Plus, when you get to the end of the week, there’s a full fridge of booze to get your weekend started

  • Upgraded social life

    With a weekly bar tab at the local pub, regular all-company socials and an annual offsite, you’ll really get to know everyone in the company.

  • All equipment

    Whatever your role, you’ll get your very own Mac. But we’ll also provide all the tools you need to do your job. All you have to do is ask.

  • Bagel Tuesdays

    Tuesday mornings are all about filling our faces. With options for every dietary requirement, get to the kitchen early to avoid the queues and eat as many bagels as you can.

  • Sensible sick leave

    Mind or body, when you’re ill, you’re ill. You shouldn’t work. We trust you to let us know when you’re under the weather and pay you like it’s any other day.

  • Learn and teach

    We all have our own areas of knowledge. But we think shared understanding helps make everyone’s life richer. Expect to watch and give some perspective-changing talks.

  • Generous holiday

    Time out of work is vital for a more productive time in work. With 25 days off, plus bank holidays, that you’re able to carry over to the following year, you’ll have enough time to rest.

  • Exclusive discounts

    From coffee and cinema tickets to phone contracts and Apple gadgets, with Perkbox and CharlieHR discounts, you’ll notice your money starts to go that little bit further.

  • Interest and sports clubs

    Whether it’s a bit of five-a-side, pursuing the cultural zeitgeist, putting the world to rights, or winning a bit of cash at the poker table, our clubs bring us together to do our own thing.

  • Share options

    You do your share of the work, you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.

  • Pay for new parents

    Whether you or your partner has just had a child, or you’ve decided to adopt, new mums and dads get 12 weeks of flexible parental cover at full pay.

  • Discounts on care

    When you’re spending your whole day thinking about social care, it’s only right you can afford care for your own family. We make sure you can with a reduced rate for your loved ones.

Workplace & culture

It’s a group of people who get on, giving everything they’ve got to fundamentally change what it means to age. 

Already working at Elder?

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