Care Manager

About us

Are you looking to join a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing tech startups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. 

That starts by helping people live a healthier and happier life in their own home, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. 

But to join our team, what is it that really matters to us? Well, it matters that you’re unique. It matters that you’re great at what you do, that you put in the hard work. And, obviously, it matters you care as much as we do. 

About the role

Due to continued growth and success, we are looking for a proactive and customer centred Care Manager to join our fast-growing and driven team. 

Working in a role where individuals’ care needs differ, you will be setting goals with the customer and their carer to ensure that care is customer centred. You will be responsible for delivering and promoting the highest quality of care for a defined group of clients, taking accountability for the clinical oversight of clients, carers and care packages.

This is a great chance to join a fast-growing company who can offer the opportunity for professional and personal development. 

What you’ll be responsible for

  • Review of and sign off of care appraisal prior to new accounts going live to ensure that there are no red flags and the carers are set up for success
  • Work collaboratively with our Customer Success team to provide clinical support and feedback as appropriate, signposting to additional support or services as necessary
  • Clinical expert and support for our public sector partnerships team as a point of contact for local authorities, NHS trusts and CCGs to assist with the discharge planning process 
  • To liaise and work on joint goals with multidisciplinary team and carers, providing up to date goals and feedback to maximise independence in the customers’ home with the live-in carer 
  • To be responsible for and manage a caseload, ensuring casework is carried out in an appropriate and timely manner with customers who have a range of complex needs 
  • To implement goal-orientated care plans in order to be able to apply long term care under the Care Act 2014 
  • To identify possible safeguarding enquiries and ensure accidents and complaints are reported, recorded and escalated in accordance with Elder policy and with regulatory bodies
  • To prioritise factors involved in the customers’ current condition based on knowledge of  professional opinion, a customers’ prognosis and other physical, social, emotional and mental health considerations    
  • To successfully manage, monitor, evaluate and review interventions and clinical risks within a multidisciplinary framework 
  • Record and maintain concise and accurate records of assessments and other contacts with customers, carers and other professionals in accordance with Elders IT databases
  • Work in partnership with voluntary and statutory agencies ensuring that our customers have all the relevant information and support services
  • Work with internal teams to develop regulatory and legislative compliant technology, policy, process and procedure ahead of future registration with the CQC


  • Experience of at least NVQ Level 3 or above, plus knowledge of specific elderly patient conditions in a social care setting
  • Good knowledge of governance and regulatory processes
  • Excellent relationship-building skills 
  • Have a customer-centred practice for positive outcomes
  • Experience with safeguarding, protection and risk management 
  • Able to escalate issues to relevant authorities and maintain the safety of customers’ living in their own homes 
  • Have the knowledge and skills required to apply risk assessments, and assist carers to train, for the safe moving and handling people in community environments
  • Able to independently screen and assess referrals from a variety of sources
  • Preferably have a driving licence and be willing to travel for support visits or observations as necessary


We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

  • Competitive Salary
  • Stock Options (We are post-series B & backed by some of the best VC’s in Europe)
  • 25 days holiday + bank holidays
  • Plenty of socials and team lunches
  • An office in the heart of the tech scene in Old Street, London and flexible and virtual working options
  • Macbook + any particular extras you require
  • AND a genuine opportunity to be a very key part of a high growth business.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.


Or, know someone who would be a perfect fit? Let them know!


230 City Rd
EC1V 2TT London Directions View page

Why join us?

If joining a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing startups wasn’t enough, we offer a whole load of other perks.

  • Pension scheme

    In the sector we’re in, we realise the importance of getting our finances in shape for when we’re older. That’s why we’ll help contribute towards your pension

  • Cycle-to-work scheme

    With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work.

  • Regular reviews

    We know people develop in different ways. Regular reviews may not just result in a raise, but also the opportunity to help you find a new field in which you can flourish.

  • Free fruit and drinks

    With a load of fresh free fruit, you won’t struggle to get your five a day. Plus, when you get to the end of the week, there’s a full fridge of booze to get your weekend started

  • Upgraded social life

    With a weekly bar tab at the local pub, regular all-company socials and an annual offsite, you’ll really get to know everyone in the company.

  • All equipment

    Whatever your role, you’ll get your very own Mac. But we’ll also provide all the tools you need to do your job. All you have to do is ask.

  • Bagel Tuesdays

    Tuesday mornings are all about filling our faces. With options for every dietary requirement, get to the kitchen early to avoid the queues and eat as many bagels as you can.

  • Sensible sick leave

    Mind or body, when you’re ill, you’re ill. You shouldn’t work. We trust you to let us know when you’re under the weather and pay you like it’s any other day.

  • Learn and teach

    We all have our own areas of knowledge. But we think shared understanding helps make everyone’s life richer. Expect to watch and give some perspective-changing talks.

  • Generous holiday

    Time out of work is vital for a more productive time in work. With 25 days off, plus bank holidays, that you’re able to carry over to the following year, you’ll have enough time to rest.

  • Exclusive discounts

    From coffee and cinema tickets to phone contracts and Apple gadgets, with Perkbox and CharlieHR discounts, you’ll notice your money starts to go that little bit further.

  • Interest and sports clubs

    Whether it’s a bit of five-a-side, pursuing the cultural zeitgeist, putting the world to rights, or winning a bit of cash at the poker table, our clubs bring us together to do our own thing.

  • Share options

    You do your share of the work, you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.

  • Pay for new parents

    Whether you or your partner has just had a child, or you’ve decided to adopt, new mums and dads get 12 weeks of flexible parental cover at full pay.

  • Discounts on care

    When you’re spending your whole day thinking about social care, it’s only right you can afford care for your own family. We make sure you can with a reduced rate for your loved ones.

Workplace & culture

It’s a group of people who get on, giving everything they’ve got to fundamentally change what it means to age. 

Already working at Elder?

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