Clinical Lead - (1 Year FTC)

About us

Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe’s fastest-growing tech scale-ups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old.

That starts by helping people live a healthier and happier life in their own homes, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality.

About the role

As a Clinical Lead, you will be a member of a clinical team that is instrumental in the development and growth of the UK’s leading care marketplace. The clinical team sits across and supports all of the different squads in Elder: Find, First Match, and Manage.

What you’ll be responsible for

• Using your clinical skills and knowledge you will work closely with the Customer Success/Sales teams and be responsible for critically reviewing Care Requests (similar to a care plan) to assess the suitability of a Care Recipient to receive support from a self-employed carer.

• Identify possible safeguarding enquiries and ensure serious safeguarding incidents are reported, recorded and escalated in accordance with Elder Safeguarding policy and with regulatory bodies.

• Support all activities necessary to ensure that Elder meets responsibilities within the Introductory status.

• Support relevant work streams across the three squads: Find, First Match, and Manage.

• To develop, promote and manage effective working relationships with teams internally to provide education and training around clinical issues, and use your clinical knowledge and experience to support your colleagues in whatever capacity is required.

• To be responsible for ensuring that all data and information collected both paper-based and electronic is stored, shared or disposed of in accordance with best practices and legislation related to data protection

• Record and maintain concise and accurate records of assessments and other contacts with customers, self-employed carers and other professionals in accordance with Elder’s IT databases.

• Support and advise on the recruitment of self-employed carers, working closely with the Carer Recruitment and Carer Relationship Management teams to maintain carer standards.

• To attend all relevant meetings as deemed necessary by the Director of Clinical & Commercial Operations and Elder.

Essential (When applying for this role it is important that you fulfil all these essential requirements. If you do not you are unlikely to be considered)

• Actively Registered Nurse or Registered Social Worker

• Undergraduate degree or equivalent in a clinical field (Adult Nursing, Occupational Therapy, Physical Therapy, Social Work, Psychology) or able to demonstrate equivalent experience of working at this level

• Must demonstrate advanced specialist knowledge that meets the training and development requirements of the complex nature of the adult social care sector

• Evidence of continual professional development

• Evidence of continual training/learning within the subject matter field

• Demonstrate experience of the ability to work autonomously, initiating and organising workloads, delegating appropriately, responding to changing priorities and meeting tight deadlines

• Demonstrate the ability to make difficult decisions autonomously

• Demonstrate a high attention to detail and the ability to implement and enforce best practice

• Ability to manage a frequently changing workload and business needs

• Ability to synthesise complex information

• A high level of computer literacy

• Experience in care of the elderly

• Good knowledge of governance and regulatory processes

• Excellent relationship-building skills

• Significant experience with safeguarding, protection, risk assessment and use of risk management skills

Benefits

We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

• Competitive Salary + Company Bonus

• 25 days holiday + bank holidays + 1 extra day holiday for every year worked up to 5 years

• Dental and health insurance

• Flexible working hours

• Hybrid office (2 days in the office) 

• E-learning platform (Udemy)

• Sponsored quarterly team and company socials

• Mentoring and coaching programmes to help you achieve your personal and career goals

• Macbook + any particular extras you require

• Cycle-to-work scheme

• AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-up. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.