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Elder career site
Partnerships · London · Hybrid Remote

Director of Partnerships

Director of Partnerships

About us

Are you looking to join a talented, hardworking, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing tech startups? If yes, then you are in the right place!

At Elder, we are reinventing what it means to age. We have started with a care marketplace which connects older people, families and carers to enable 1:1 personalised care at home. Our technology platform CareOS is at the core of the Elder experience enabling a personal, transparent and flexible care experience for all. Since launch in 2016, more than 11 million hours of care have been delivered through Elder in over 500 towns and cities across the UK.

We’ve been fortunate to receive awards including the Sunday Times TechTrack fastest growing UK companies, Deloitte Fast50 and Care Company of the Year at the HealthInvestor 2022 Awards while also covered by the BBC, Financial Times and Guardian

We are still in the very early stages of our mission and potential impact and looking for talented people to join us in delivering it that share our values of seeking excellence, together and for our society. What also matters to us? Well, it matters that you’re unique. It matters that you’re great at what you do, that you put in the hard work. And, obviously, it matters that you care as much as we do.

About the role

As the Director of Partnerships you play a vital role in the scaling of Elder: originating, developing and maximising Elder’s B2B and B2C Partnership and business development channels to direct older people and their families across the UK to Elder.

Working closely with Elder’s leadership team you will develop Elder’s Partnerships and business development go-to-market strategy - across the public sector (including Local Authorities and Discharge teams) and the Commercial sector (including financial and legal services, healthcare providers and complementary care partners.

Leading a team of Business Development Managers and Associates - and working with teams across the business - you will execute your go-to-market plans with focus and pace, driving exponential year on year channel growth. You will be a senior Elder leader: role modelling commercial excellence and outstanding leadership behaviours.

What you’ll be responsible for

  • Developing Elder’s Partnerships and business development go-to-market strategy, growing existing revenue streams through the development of Elder’s current partner relationships whilst testing and developing new business propositions

  • Executing the Partnerships go-to-market strategy through your team and working with colleagues throughout the business, building an effective sales plan and a robust pipeline of strategic commercial client opportunities

  • Build an understanding of each key client’s customer base; develop approach, objectives and ambitions by establishing and developing strong, multi relationships to support the sale process

  • Lead from the front: role modelling outstanding business development activity through your team, personally generating recurring revenue opportunities. Lead outbound prospecting, lead generation and appointment setting for new client opportunities

  • Maximise customer-facing activity including networking, engagement and/or speaking at both Elder events and external industry events to build relationships.

  • Lead win-win negotiations to maximise conversion of opportunities to sales and maximise win ratios

  • Know and understand trends within the target B2B and B2C sectors and use this to consult and advise customers and win business. Build an in-depth understanding of Elder’s competitors and their products

  • Build and maintain all necessary Partnerships and business development relationship management systems and records

  • Ensure all proposals and services sold comply with Elder’s safety & trust framework

Requirements

  • Proven successful track record of leading new business development and commercial delivery

  • Ability to meet annual targets as well as build long-term business pipelines

  • Strong commercial awareness coupled with an understanding of the corporate business environment

  • Strong bias for action and exceptional levels of presence, resilience and ownership

  • Excellent client relationship-building skills with the ability to build a network of contacts, both internally and externally (customers, professional bodies, health and social care professionals)

  • Product-centric: must understand and be able to work with Product and Technology teams to maximise outcomes

  • Customer-focused with excellent questioning and listening skills, coupled with excellent communications skills, both verbal and written

  • Excellent proposal development and presentation skills

  • Ability to lead cross-functionally across diverse teams and over distance, facilitating collaborative working to ensure delivery for customers

KPIs

  1. B2B and B2C Partnership New Active Customers

  2. B2B and B2C Partnership Revenue

  3. Partner growth and retention

Need to have

  • Director level leadership of Partnerships, Business Development or Sales teams with a proven track record of delivering outstanding results and the ability to effect change and develop relationships across all levels of the business.

  • Experience of working in fast growth businesses, managing multiple priorities and managing change effectively within that environment. You should be comfortable with ambiguity, driving change and able to create clear business direction in that environment.

  • Outstanding communication skills with the ability to articulate complex issues in a clear manner.

  • Experience of working closely with Product teams to deliver commercial product improvements.

  • Able to analyse and spot issues in data to drive improvements in the team and is detail oriented.

  • Knowledge of Salesforce systems

Nice to have

  • Non-legacy company experience

Benefits

We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

  • Competitive Salary + Excellent Commission

  • Stock Options (We are post-series B & backed by some of the best VCs in Europe)

  • 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rota)

  • 6 weeks work from anywhere in the world

  • Dental and health insurance

  • Dog-friendly office

  • Hybrid office/remote flexible work arrangements - 

  • E-learning platform (Udemy)

  • Sponsored quarterly team and company socials

  • Mentoring and coaching programmes to help you achieve your personal and career goals

  • Macbook + any particular extras you require

  • Cycle-to-work scheme

  • AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-up. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.

Department
Partnerships
Locations
London
Remote status
Hybrid Remote
Picture of Ray Baptiste
Contact Ray Baptiste Head of Talent Acquisition – People

London

Our Perks & Benefits

  • Getting set up

    You’ll get your very own Mac, and if working from home, we can do a quick assessment to ensure you have everything you need - from screens and keyboards to a comfy office chair.

  • Hybrid working

    At Elder, you can split your time between working remotely and from our HQ, and you can even work abroad for up to 30 days a year.

  • Flexible working hours

    Not a morning person? Need to pick the kids up in the afternoon? We’ll help you figure out daily hours that work for you and the business. There are only set shifts for our frontline teams.

  • Supporting your wellbeing

    You’ll have access to free individual therapy and mental health support sessions via Spill, and the chance to keep fit and beat the commuter crowds with our cycle to work scheme.

  • Free drinks and snacks

    We stock our kitchen with plenty of fruit and have unlimited tea, coffee and soft drinks to fuel you up for the day. Plus, on Fridays, we keep the beer fridge full to get the weekend started.

  • Pay for new parents

    Whether you or your partner is having a baby, or you have decided to adopt, we give new mums and dads 12 weeks of flexible parental cover at full pay.

  • Rollover holiday time

    We all need a good break, so with Elder you’ll get 25 days off a year, plus bank holidays. If you don’t use them all up, you can carry some over to the next year too.

  • Pension scheme

    Working in the care sector means we know the importance of getting our finances in shape for when we’re older. It’s why we help contribute towards your pension.  

  • Stock options

    You do your share of the work, so it’s only right that you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.  

  • Inspiring learning and CSR

    From guest speakers on LGBTQ initiatives and mental health to interactive workshops and weekly spotlights, we love to share knowledge, raise awareness and shake up unconscious bias.  

  • Growth and personal development

    You’ll have access to 100’s online courses via e-learning platforms, the chance to take part in our internal Mentoring Programme, as well as daily opportunities to learn about real-life business in a disruptive scale-up, and grow and contribute beyond your role.

  • A jam-packed social calendar

    Whether it’s down the pub after work, at your team’s sponsored quarterly social, or at an annual offsite Elder party, you’ll really get to know everyone
    at the company.  

  • Exclusive discounts

    From coffee and cinema tickets to phone contracts and Apple gadgets, our Perkbox and CharlieHR discounts can help to make your money go a bit further.

  • Cycle-to-work scheme

    With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work.

  • Referral scheme

    Know someone who would be a brilliant fit here at Elder? As an Elder employee, you can earn bonuses each time you successfully refer a new member of the team.

Workplace Culture & Diversity

 

A vibrant community with care at its heart.

Our people aren’t just part of a team, they’re part of something bigger. We’re a close-knit group on a mission to reinvent what it means to age.

Elder is built around the idea that everyone should keep control, choice and independence throughout their lives. This doesn’t just apply to our customers, but to everyone who works with us too. We’re big believers in giving everyone the space, and the support they need to run with their own ideas, and ultimately shine.

It’s something that’s helped us to evolve a positive and welcoming too. Whether it’s through our weekly company catch-ups, team spotlights, or our social events, bringing people together allows us to celebrate different perspectives, experiences and talents – ensuring everyone feels like a true part of the team.

 

Partnerships · London · Hybrid Remote

Director of Partnerships

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