Are you looking to join a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing tech startups? If yes, then you are in the right place!
We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020.
At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old.
That starts by helping people live a healthier and happier life in their own home, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality.
But to join our team, what is it that really matters to us? Well, it matters that you’re unique. It matters that you’re great at what you do, that you put in the hard work. And, obviously, it matters that you care as much as we do.
About the role
As an Account Executive, you are the face of Elder. You will be responsible for proactively managing your accounts to achieve and exceed your targets whilst delivering an exceptional customer experience. You will be part of a dynamic team meaning you must have a positive ‘can-do’ attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday.
Build and maintain strong, long lasting customer relationships maximising an account’s lifetime value
Deliver Elder’s Service Strategy and Contact Strategy
Drive customer retention, reducing churn and increasing customer satisfaction
Resolve customer complaints and escalations in a positive and proactive manner
Work collaboratively with other parts of the business to deliver on Elder’s wider goals
Need to have
Account management experience
Strong organisation and good attention to detail
Strong verbal and written communication skills
A passion for customer service and account management
Ability to multitask, prioritise and manage your time effectively
Experience of handling and resolving complaints
Nice to have
We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:
- Competitive Salary
- Stock Options (We are post-series B & backed by some of the best VC’s in Europe)
- 25 days holiday + bank holidays
- Flexible working hours
- Hybrid office/remote flexible work arrangements - working remotely 3 days a week
- Mental Health Support (Spill)
- E-learning platform (Udemy)
- Sponsored quarterly team and company socials
- Mentoring and coaching programmes to help you achieve your personal and career goals
- Macbook + any particular extras you require
- Cycle to work scheme
- AND a genuine opportunity to be a very key part of a high growth business
Do something you genuinely care about. Join a diverse team of skilled, passionate and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing startups. Apply today.
Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.