Part-time Customer Experience Associate

  • Leeds
  • Manchester

About us

Are you looking to join a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing tech start-ups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Start-ups to work for in 2020

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. 

That starts by helping people live a healthier and happier life in their own home, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. 

But to join our team, what is it that really matters to us? Well, it matters that you’re unique. It matters that you’re great at what you do, that you put in the hard work. And, obviously, it matters that you care as much as we do. 

About the role

We are looking for a Customer Experience Associate to join our lively and dynamic sales

team. The part-time Customer Experience Associate is responsible for making sure our customers are matched with a carer and contacting carers encouraging them to apply to placements.

A successful candidate must be able to cope well under pressure and be motivated by learning new skills and hitting targets. We are expecting you to roll up your sleeves and make a real impact from day one.

This role will be fully remote to cover three days (must include Saturday and Sunday 9 am-5 pm, and Monday 9 am - 6 pm). As part of your onboarding, you will need to be able to work full-time Mon-Fri for three/four weeks full time.

What you’ll be responsible for 

  • Working closely with Account Executives to find carers for urgent placements by understanding customer requirements and contacting carers by text/phone.
  • Reviewing carer profiles and presenting the best carers to Elder families via email/phone 
  • Independently prioritise the matching priorities for the day
  • Working closely with the Account Executive team to ensure the best customer experience
  • Answering inbound calls and live chat enquiries and booking appointments for Sales Executives
  • Re-engaging with customers who have previously enquired about care and providing information about Elder’s services to assist them in their search for care. 


  • Excellent communication skills - both speaking and written
  • Incredibly organised and strong attention to detail
  • Experience and passion for delivering exceptional customer service even in high-pressure situations
  • A thirst to learn and develop with a Start-up
  • Entrepreneurial spirit and a willingness to go the extra mile
  • The ability to adapt to change quickly in a fast-paced environment
  • Experience in managing your workload and prioritising tasks effectively 
  • A natural ability to build strong rapport and relationships


We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

  • Competitive Salary
  • Stock Options (We are post-series B & backed by some of the best VC’s in Europe)
  • 25 days holiday + bank holidays
  • Flexible working hours
  • Flexibility to work fully remote 
  • Mental Health Support (Spill)
  • E-learning platform (Udemy)
  • Sponsored quarterly team and company socials
  • Mentoring and coaching programmes to help you achieve your personal and career goals 
  • Macbook + any particular extras you require
  • Cycle to work scheme 
  • AND a genuine opportunity to be a very key part of a high growth business.

Do something you genuinely care about. Join a diverse team of skilled, passionate and progressive people who like to get on with each other. Work at one of Europe’s

fastest-growing start-ups. Apply today.

Elder recruits employ, train, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.

Additional information

  • Remote status

    Fully remote


London, Birmingham, Edinburgh, Leeds and Manchester

Or, know someone who would be a perfect fit? Let them know!

230 City Rd
EC1V 2TT London Directions View page


Cornwall Buildings
B3 3QR Birmingham Directions View page


1 Summerhall Pl
EH9 1QE Edinburgh Directions View page


LS1 4JB Leeds Directions View page


WeWork Office Space No. 1 Spinningfields
M3 3JE Manchester Directions View page

Why join us?

If joining a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing startups wasn’t enough, we offer a whole load of other perks.

  • Pension scheme

    In the sector we’re in, we realise the importance of getting our finances in shape for when we’re older. That’s why we’ll help contribute towards your pension

  • Cycle-to-work scheme

    With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work.

  • Regular reviews

    We know people develop in different ways. Regular reviews may not just result in a raise, but also the opportunity to help you find a new field in which you can flourish.

  • Free fruit and drinks

    With a load of fresh free fruit, you won’t struggle to get your five a day. Plus, when you get to the end of the week, there’s a full fridge of booze to get your weekend started

  • Upgraded social life

    With a weekly bar tab at the local pub, regular all-company socials and an annual offsite, you’ll really get to know everyone in the company.

  • All equipment

    Whatever your role, you’ll get your very own Mac. But we’ll also provide all the tools you need to do your job. All you have to do is ask.

  • Bagel Tuesdays

    Tuesday mornings are all about filling our faces. With options for every dietary requirement, get to the kitchen early to avoid the queues and eat as many bagels as you can.

  • Sensible sick leave

    Mind or body, when you’re ill, you’re ill. You shouldn’t work. We trust you to let us know when you’re under the weather and pay you like it’s any other day.

  • Learn and teach

    We all have our own areas of knowledge. But we think shared understanding helps make everyone’s life richer. Expect to watch and give some perspective-changing talks.

  • Generous holiday

    Time out of work is vital for a more productive time in work. With 25 days off, plus bank holidays, that you’re able to carry over to the following year, you’ll have enough time to rest.

  • Exclusive discounts

    From coffee and cinema tickets to phone contracts and Apple gadgets, with Perkbox and CharlieHR discounts, you’ll notice your money starts to go that little bit further.

  • Interest and sports clubs

    Whether it’s a bit of five-a-side, pursuing the cultural zeitgeist, putting the world to rights, or winning a bit of cash at the poker table, our clubs bring us together to do our own thing.

  • Share options

    You do your share of the work, you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.

  • Pay for new parents

    Whether you or your partner has just had a child, or you’ve decided to adopt, new mums and dads get 12 weeks of flexible parental cover at full pay.

Workplace & culture

It’s a group of people who get on, giving everything they’ve got to fundamentally change what it means to age. 

Already working at Elder?

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