Head of Clinical

Our Head of Clinical is arguably one of the most important roles within Elder. In exchange for your Clinical, CQC & QA knowledge, Elder provides a true opportunity to make a lasting change.
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About us

Are you looking to join a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing tech startups? If yes, then you are in the right place!

We’re one of the UK’s leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020.

At Elder, our people aren’t just part of a team, they’re part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. 

That starts by helping people live a healthier and happier life in their own home, with the support of a full-time live-in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. 

But to join our team, what is it that really matters to us? Well, it matters that you’re unique. It matters that you’re great at what you do, that you put in the hard work. And, obviously, it matters you care as much as we do. 

About the role

This is a critical role in the scaling of Elder to ensure that we are delivering outstanding care through our introductory and CQC regulated service and will be appointed as Elder’s Caldicott Guardian.  You will be accountable for recruiting, building and leading a high performing clinical team, ensuring that systems, processes, policies and procedures are built, maintained and up to date. 

You will contribute as a leader at a strategic level, ensuring that clinical excellence is a strategic pillar of our business and a source of competitive advantage to Elder. You will lead and role model organisational culture and values in order to achieve our goals, setting the direction for the clinical and care teams.  

Working cross-functionally across the business you will ensure the provision of a safe, high-quality service enabling individual needs and organisational priorities to be met in accordance with available resources.

What you’ll be responsible for

  • Compliance
    • Maintaining a high-quality service by working in partnership with colleagues to manage services. 
    • Ensuring the service meets, and exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010, compliance with the National Minimum Standards and Regulations and CQC and other regulatory requirements and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety.
    • Ensuring the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focussed reviews of services.
    • Ensuring compliance with Elder Development & Training and Supervision Policies.
  • Quality Assurance 
    • Implementing and maintaining an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with Elder Quality Assurance Policies.
    • Delivering services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met.
    • Ensuring good and safe practice in all activities relating to service 
    • Putting systems in place to guide, monitor and evaluate care and services provided.
    • Lead the development and amendment of policy and practice arising from audit outcomes, complaints and incidents.
    • Resolving all complaints in accordance with Elder Complaints & Compliments Policy within demanding SLAs. 
    • Evaluating services through regular reviews, annual service user questionnaires, analysis of complaints & compliments etc. 
    • Implementing the Elder Care Governance Framework to continuously improve services, care and support. 
  • Service Delivery
  • Ensuring the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible. 
  • Ensuring care/support services are structured in a way that provides flexibility, reliability and continuity. 
  • Ensuring that services are accessible to service users, staff and stakeholders to exacting SLAs and using technology to enable service provision wherever possible.
  • Ensuring the development of robust systems and procedures. 
  • Ensuring the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff in collaboration with the Carer success Team.
  • Ensuring that all new referrals are responded to in a timely manner in line with contractual and organisational timescales. 
  • In collaboration with Carer success team, working to oversee the coordination of care workers across all areas. 
  • Delivering services that ensure the Organisation’s duty of care to the service user and staff providing the service. 
  • Ensuring good communication and links with all stakeholders with regard to the provision of services including commissioners, service users, relatives, social work teams etc. 
  • Ensuring that the Clinical team is up to date with all best practice and guidelines and are embedded into current practice.
  • Ensuring the clinical team sets and achieves aggressive KPI targets to continually improve performance.
  • Ensuring that a robust integrated governance model is written, maintained and embedded within the company

  • Service development
    • In partnership with the senior management team participating in the strategic development of the organisation and assisting with the identification and development of strategies for the planning and delivery of quality, innovative domiciliary services. 
    • Growing and developing services by increasing delivered hours and maximising referral opportunities
  • Team Management and Leadership
    • Managing a large team both involved in the management and direct provision of the service, 
    • Accountable for the effective implementation of clinical policies and procedures to enable the provision of high quality and safe service through an engaged and clinically educated and engaged staff
    • Ensuring that there is a coordinated and consistent approach to service provision that is cost-effective and efficient making the best use of allocated resources.
    • Identifying recruitment needs and developing plans to ensure the service is appropriately resourced with capacity for growth. 
    • Being routinely involved in a range of human resources/staff management duties including but not limited to workforce planning to agreed KPIs, recruitment selection, training and development, etc. 
    • Develop effective working relationships with key stakeholders such as local authorities, councils, suppliers and so on.
    • Ensure training delivered to ensure best practice followed / clinical supervisions/validations and responsible for ensuring that all colleagues receive clinical supervision in accordance with professional guidelines and carry out management supervision as appropriate
  • Resource Management
    • Proactively managing delegated budgets ensuring efficient use of resources.
    • Developing operational controls in partnership with the senior management team to ensure a commitment to cost-effectiveness and value for money. 

Need to have

  • Qualified clinician
  • Prior experience as a Head of Clinical at a CQC regulated organisation
  • Level 5 Diploma in Health & Social Care or Degree in Social Work/Nursing
  • Management experience, hiring and building teams 
  • A passion for customer service and support 
  • Ability to thrive in a fast-growing and ever-changing environment 
  • Previous experience as a Registered Manager of a CQC registered service
  • Evidence of relevant professional development, both clinically, managerially, ideally with registered qualification with the NMS and HCPC
  • Up-to-date CPD in a chosen practice area
  • Knowledge of the CQC legislation and standards

Nice to have

  • Experience of working in the care sector
  • Experience working across more than one clinical speciality or discipline
  • Understanding of service design, clinical pathways and system reform


We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

  • Competitive Salary
  • Stock Options (We are post-series B & backed by some of the best VC’s in Europe)
  • 25 days holiday + bank holidays
  • Hybrid office/remote flexible work arrangements - working remotely 3 days a week 
  • Mental Health Support (Spill)
  • E-learning platform (Udemy)
  • Mentoring & Coaching programmes 
  • Macbook + any particular extras you require
  • Team and company socials 
  • AND a genuine opportunity to be a very key part of a high growth business.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!


230 City Rd
EC1V 2TT London Directions talent@elder.org View page

Why join us?

If joining a talented, diverse team, focused on a life-changing mission, at one of Europe’s fastest-growing startups wasn’t enough, we offer a whole load of other perks.

  • Pension scheme

    In the sector we’re in, we realise the importance of getting our finances in shape for when we’re older. That’s why we’ll help contribute towards your pension

  • Cycle-to-work scheme

    With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work.

  • Regular reviews

    We know people develop in different ways. Regular reviews may not just result in a raise, but also the opportunity to help you find a new field in which you can flourish.

  • Free fruit and drinks

    With a load of fresh free fruit, you won’t struggle to get your five a day. Plus, when you get to the end of the week, there’s a full fridge of booze to get your weekend started

  • Upgraded social life

    With a weekly bar tab at the local pub, regular all-company socials and an annual offsite, you’ll really get to know everyone in the company.

  • All equipment

    Whatever your role, you’ll get your very own Mac. But we’ll also provide all the tools you need to do your job. All you have to do is ask.

  • Bagel Tuesdays

    Tuesday mornings are all about filling our faces. With options for every dietary requirement, get to the kitchen early to avoid the queues and eat as many bagels as you can.

  • Sensible sick leave

    Mind or body, when you’re ill, you’re ill. You shouldn’t work. We trust you to let us know when you’re under the weather and pay you like it’s any other day.

  • Learn and teach

    We all have our own areas of knowledge. But we think shared understanding helps make everyone’s life richer. Expect to watch and give some perspective-changing talks.

  • Generous holiday

    Time out of work is vital for a more productive time in work. With 25 days off, plus bank holidays, that you’re able to carry over to the following year, you’ll have enough time to rest.

  • Exclusive discounts

    From coffee and cinema tickets to phone contracts and Apple gadgets, with Perkbox and CharlieHR discounts, you’ll notice your money starts to go that little bit further.

  • Interest and sports clubs

    Whether it’s a bit of five-a-side, pursuing the cultural zeitgeist, putting the world to rights, or winning a bit of cash at the poker table, our clubs bring us together to do our own thing.

  • Share options

    You do your share of the work, you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.

  • Pay for new parents

    Whether you or your partner has just had a child, or you’ve decided to adopt, new mums and dads get 12 weeks of flexible parental cover at full pay.

Workplace & culture

It’s a group of people who get on, giving everything they’ve got to fundamentally change what it means to age. 

Already working at Elder?

Let’s recruit together and find your next colleague.


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